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Central Operations Coordinator (P/T 16 per week)

Central Operations Coordinator (P/T 16 per week) - Glide
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You will act as a point of contact for the progression of sales and project delivery milestones and additional works and arrange resources and access for any site service issues.

Whilst reviewing processes and activity you will also be responsible for ensuring the integrity of system data for the purpose of reporting progress and sales performance to the wider business.

About the Role

Main Responsibilities:

SALES/PROJECT – Co-ordination: Ensure an active role is taken in the Set-up, management and monitoring of Sales and Project Support Functions. Ensure that aligned members of the Sales and Project team are supported throughout their sales and delivery by supporting the team in the managing of their workstreams through regular updates and providing reports.

SERVICE DELIVERY MANAGER Co-Ordination – Provide support to set up and progress Additional Work Requests. Working with resource team to ensure requirements to assist smooth delivery of works.

GENERAL Inbox Management – Timely execution of team and personal Outlook inboxes.

DATA INTEGRITY – Close attention to detail to ensure system data is accurate and up to date. Setting up reports and Dashboards to aid the team with data integrity

RESOURCING – Ensuring that internal and external field resources are booked in line with any customer SLA’s or internal KPI’s set.

COMMUNICATION: Build and maintain good working relationships with the Sales, Projects and Service Delivery Manager teams, Operations, Contracts and Finance through regular updates and good knowledge and understanding of their customers, market and our business processes.

PROCESS IMPROVEMENT: Ensure good knowledge of existing processes and drive implementation of improvement. 

About You

Personal Skills:

  • Good verbal and written communication skills
  • Demonstrable ability to support a multi-facetted busy department
  • A keen eye for detail
  • Desire to seek improvement and drive through change and improvements
  • Ability to build and maintain excellent working relationships through strong interpersonal and communication skills
  • Excellent planning and organisational skills
  • Customer-focused with the ability to deal with escalations in a pressurised environment
  • Good attention to detail to ensure data integrity
  • A ‘Think outside of the box’ attitude to workload and tasks​​​​​​​

Glide started life as separate businesses delivering broadband, utilities and communications services to different markets across the UK. For decades, we have been known for delivering exceptional connectivity and original solutions to the best universities and biggest businesses in the country.

We are now proud to stand together as one group that brings together sector expertise and creative spirit to make life simpler, customers happier and businesses more successful.

The Glide Group is growing quickly, expanding our footprint across the UK and into Europe, and building original solutions for our customers to connect.

About Us

Glide started life as separate businesses delivering broadband, utilities and communications services to different markets across the UK. For decades, we have been known for delivering exceptional connectivity and original solutions to the best universities and biggest businesses in the country.

The Glide group is growing quickly, expanding our footprint across the UK and into Europe, and building original ways for our customers to connect. We want people with conviction and confidence to take cutting edge products with enormous potential from our demo room to the feature-rich properties of the future.

We’re specialists in delivering market-leading, super-fast and reliable Wi-Fi and technical solutions for students, residential developers and businesses, the three sectors we know inside out. Glide is more than the sum of its parts. We’re a big group with the energy and ingenuity of a small business.

Benefits

We believe in our people – they're what makes Glide the best place to work. That’s why we offer extensive benefits:

  • 25 days holiday (and Bank Holidays). Plus, an extra day off for your birthday.
  • Pension Contributions.
  • Private Medical Insurance is available for every employee.
  • Life Insurance cover.
  • Discounted Gym membership for employees in the Clevedon and Stoneleigh offices.
  • Cycle to Work scheme will be in place by August 2021.
  • Opportunities to progress within the business.
  • Long Service rewards: each 5 years there’s a bonus.
  • A generous employee referral bonus.
  • Regular social events throughout the year, including Summer BBQs, Away Days and a truly epic Christmas Party.
  • At Glide, staff are genuinely recognised for their hard work and contributions and these are celebrated with monthly ‘Golden’ Awards, End of Year Awards and other awards throughout the year.

Values

At Glide, brand values aren’t just words on a wall. They are at the heart of our culture and shape how we behave, how we recruit and how we support each other and our customers.

Each value is brought to life through our behaviours. Our behaviours make it clear how to speak to our colleagues and our customers, how we act towards each other and how we define being a ‘Glider’.

Stand Together: Like a family, we value togetherness, put the group before ourselves, welcome diversity and always work hard to make sure everyone feels like they belong.

Act Bravely: We dare to do things a little differently. We believe in each other and inspire the people around us to push themselves out of their comfort zones, to do things with courage and conviction, to grab life by the horns and to have total confidence in themselves.

Care Whole-heartedly: If we fall down on customer experience, nothing else we do matters. That’s because customer loyalty is hard won and easily lost. The difference boils down to caring about the things our customers care about, always taking the time to make life simpler for them, and going out of our way to connect and give them more than they’d expect.

Live Vibrantly: We’re no ordinary company, and our culture reflects that: we believe that having fun, getting on with each other and not taking life too seriously is just as important as working hard.

Be Tenacious: It’s about more than hard work and graft – we never rest on our laurels. We are an unstoppable team that know we can always do better and more than what we achieved last week, month or year.

Think Unconventionally: Staying open-minded, defying predictable ways of doing things, outsmarting the competition and cracking on with enthusiasm and positivity is how we approach everything, every day.

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Central Operations Coordinator (P/T 16 per week) - Glide

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