Introduction

If the bills are included within your rent then this policy and the Acceptable Usage Policy will apply to you. This is to ensure that you use our services legally and sensibly.

There are allowances to limit the amount of energy and water that you can use when the bills are included within your rent. The allowances are generous but it is important that you and the other tenants in your home are sensible with your energy and water usage throughout your entire tenancy agreement.

If you go over the allowances, your landlord, letting agent or Glide may charge you for the additional usage.

The allowances are for a 12 month period so if your tenancy agreement is shorter or longer, we'll adjust the allowance accordingly.

Energy allowance

Since 01/05/2019

Number of TenantsAnnual Allowance for Energy per Premises (£)
11725.88
21764.88
31798.68
42119.52
52347.80
62530.32
72813.72
83215.68
93617.64
104019.60
114421.56
124823.52

Water & sewerage allowance

We will only ever bill out what you would have paid if you had gone directly to the water and sewerage supplier plus a small, separate management fee as set out in our tariffs.

If the amount your landlord or letting agent is paying for your water doesn't cover what you are actually using, your landlord, letting agent or Glide may charge you for the additional usage.

Your landlord or letting agent can tell you how much water we estimate your home will use as it varies from region to region and from supplier to supplier.