The following list details all unacceptable uses of Glide’s services. Glide maintains and promotes a policy of acceptable usage at all times, so please ensure that any use of Glide’s services, by yourself or anyone in your household including other tenants or visitors, doesn’t in any way contravene the restrictions listed below. You will also find below your responsibilities to help keep our network secure.

Please ensure that anyone using your account to access Glide’s services agrees with this policy and is aware of their obligations under it. This extends to your children, members of your household, your tenants, your employees or office workers or any one accessing our network through your home, your properties or your offices.

Banned activities


You are responsible for ensuring that your usernames, passwords and login details for any Glide service or equipment remain confidential so that the network cannot be used by any unauthorised person including, but not limited to, those controlling access to (a) any computer hardware systems or networks; (b) any computer software or applications; or (c) any other services accessed by you in the use of either of the above. You shall not disclose these credentials to any third party, or use the same for any purpose connected with the improper use of the network including accessing or attempting to access other parts of the services for which you do not have access rights.

You are responsible for taking all reasonable steps necessary to prevent a third party obtaining access to our network.

You must immediately advise us if you become aware of any violation or suspected violation of these security provisions.

Other users

You are responsible for all uses made of the Glide broadband service through your account (whether authorised or unauthorised) and for any breach of this policy whether an unacceptable use occurs or is attempted, whether you knew or should have known about it, whether or not you carried out or attempted the unacceptable use alone, contributed to or acted with others or allowed any unacceptable use to occur by omission. You agree that Glide is not responsible for any of your activities in using our network. Although the internet is designed to appeal to a broad audience, it’s your responsibility to determine whether any of the content accessed via the Glide broadband service is appropriate for children or others in your household home or office to view or use.

Internet Watch Foundation

Glide supports the Internet Watch Foundation (IWF). The IWF is the UK hotline for the public to report potentially illegal website content relating to child abuse, together with material of an unlawful nature. For more information about the IWF and its services please visit

Reporting to Glide

To report any illegal or unacceptable use of Glide services, please send an email to


Spam is evil. Glide reserves the right to block any emails that have the characteristics of spam. You’ll be contacted by Glide if any emails sent by you are blocked for this reason. Any spamming activity may result in suspension or termination of your service at Glide’s option and sole discretion.

Breaches of this policy

If any customer’s use of Glide’s services constitute a breach of this policy, Glide may, at its option and discretion, either give the customer notice to stop the unacceptable use(s) or terminate that customer’s services (with or without notice as Glide considers appropriate).

Traffic Management Policy