This policy sets out how we handle cancellations, terminations, transfers to other providers and account closures. When we supply our services to you, our terms and conditions apply.

Introduction

We aim to take care of our customers, even after they leave us.

If you want to end your contract with us for any reason, we will treat the request promptly and make the process as smooth as possible. We’ll try and work out why you want to end your contract and see if there is anything we can do to help.

If you would like to cancel, please call the Client Relations team on 0333 380 0143.

Cancellation within 14 days

If you are a residential consumer, you have 14 days from when you first sign up to change your mind and cancel your agreement with Glide. However this doesn’t apply to any telephone or broadband service which you have explicitly asked us to start and which we start supplying within this 14 day period.

Early termination fees

If you choose to terminate your agreement for any reason, then early termination fees will be payable. This is included in the terms and conditions of the contract. Glide calculates early termination fees by including all charges for the service which would have been payable to the end of the contracted term of the agreement but removing any costs which can be reasonably saved. For example, this would include all remaining monthly recurring charges, but we would consider any incurred costs to Glide which could be saved. This saving could be the costs of a leased service contracted by Glide which may be cancelled.