We know your privacy means a lot to you, and as an individual you put a lot of trust in us when it comes to your personal information. As a group of companies, Glide promises:
- to apply all the safeguards we need to protect your data – physically and digitally.
- to collect only the information that we need to provide our service to you.
- to only allow highly trained members of the team access to your data. Even then, they only see what they absolutely need to.
- to only share your data with third parties if you’ve told us we can, have to by law or have let you know previously that we need to.
This notice explains what personal data (information) we hold about you, how we collect it, and how we use and may share information about you. We are required to notify you of this information under data protection legislation. Please ensure that you read this notice and any other similar notice we may provide to you from time to time when we collect or process personal information about you. The most recent version of this notice will always be available on our websites.
Who Collects the Information?
Glide (‘Company’) is a ‘data controller’ and gathers and uses certain information about you. This information is also used by our affiliated entities and group companies, namely Glide Student, Glide Residential and Glide Business (our ‘group companies’) and so, in this notice, references to ‘we’ or ‘us’ mean the Company and our group companies. These are all trading names of CableCom Networking Ltd, Glide Utilities Ltd and WarwickNet Ltd respectively who all form our ‘group companies’.
Data Protection Principles
We will comply with the data protection principles when gathering and using personal information, as set out in our privacy statement and data protection policy .
We may collect the following information from you either directly when you register to use our services and/or from your use of our services and websites:
- Name and contact details (email address, telephone number, postal address) and payment details.
- Security question and answer information.
- Computer addresses such as IP address, and where appropriate your device’s MAC address.
- Computer information related to your use of our websites using cookies or other anonymous identifiers (geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation)
How we Collect information
We may collect this information directly from you using online registration forms or telephone calls.
We may also collect some information indirectly by your use of our services and websites.
Why we collect the information and how we use it
We will typically use this information for the following purposes (other purposes that may apply would be explained as applicable):
- For the performance of a contract with you, or to take steps to enter into a contract;
- For compliance with a legal obligation.
- For the purposes of our legitimate interests or those of trusted third parties, but only if these are not overridden by your interests, rights or freedoms.
We will always ensure that our information collection and processing are proportionate. We will always notify you of any material changes to information we collect or to the purposes that we will collect and process it. The latest policy will always be available on our websites.
How we may share information
We will also need to share some of the above categories of personal information with other parties, the recipient of the information will be bound by confidentiality obligations, as well as our own security requirements.
- External processing – we may share some personal information to other trusted businesses or persons to process information, based on our instructions and in compliance with this notice and other security measures.
- Legal reasons – we may share personal information where disclosing this information will meet any applicable laws, regulations or legal processes. We may also disclose this information where detecting, preventing or addressing fraudulent activies and other types of security issues. Where relevant, this information may be shared with regulatory bodies, credit reference agencies and law enforcement.
- Potential buyers of some or all of our business or on a re-structuring. Where possible, personal information will be anonymised.
- With other suppliers - we may share information with your previous or new suppliers to allow us to transfer your services (such as information about meter readings and equipment or charges you owe your previous supplier).
- With parties interested in your meters - If we suspect someone has committed fraud or stolen energy by tampering with your electricity or gas meters or by diverting the energy supply, we will share this information with Ofgem and other people who are interested (such as energy suppliers, landlords and housing associations).
- With organisations that may be able to help you - If we believe that you (or a member of your household) need extra care (for example, because of your age, health, disability or financial circumstances), we may record and share this information with:
- social services, charities, health care and other support organisations, if we believe at any time that they may be able to help you, or the other members of your household, by making sure there is a gas or electricity supply to your home
- other energy suppliers if we believe you are considering changing supplier
- the relevant gas transporter, metering agents or network operator
Credit Reference and Fraud Prevention Agencies
When you join Glide, we may check your details with one or more credit reference and fraud prevention agencies to help us decide whether there is a risk that you may not pay your bills and also to help us make decisions about the goods and services we can offer you.
We may search at credit reference and fraud prevention agencies for information about you and all the people you are applying with. If you are providing information about other people on a joint application, you must make sure they agree that we can use their information to do this. If you give us false or inaccurate information and we suspect fraud, we will pass your details to credit reference and fraud prevention agencies. Law enforcement agencies (such as the police and HM Revenue & Customs) may receive and use this information.
We and other organisations may also see and use information about you that the credit reference and fraud prevention agencies give us to:
- check details on applications you make for credit and credit-related services
- check your identity
- prevent and detect fraud and money laundering
- manage credit and credit-related accounts or services
- recover debt
- check details on proposals and claims for all types of insurance
- check details of employees and people applying for jobs with us
- When credit reference agencies receive a search from us, they will record this on your credit file whether your application is successful or not.
If you have an account with us, we may give details of it and how you manage it to credit reference agencies. If you have an account and do not repay money you owe in full or on time, credit reference agencies will record this debt. They may give this information to other organisations and fraud prevention agencies to carry out similar checks, find out where you are and deal with any money you owe. The credit reference agencies keep records for six years after your account has been closed, you have paid the debt or action has been taken against you to recover the debt.
We and other organisations may see and use information from other countries that is recorded by fraud prevention agencies.
If you want to see what information credit reference and fraud prevention agencies hold about you, you can contact the following agencies in the UK. The information they hold may not be the same, so it is worth contacting them all.
Consumer Services Team
PO Box 491
Phone: 0845 366 0071
Customer Support Centre
PO Box 9000
Phone: 0844 481 8000
Credit File Advice Centre
PO Box 1140
Phone: 0844 335 0550
Where your information may be held
Information may be held at our offices and those of our group companies, and third party agencies, service providers, representatives and agents as described above. Information may be transferred internationally to other countries around the world, including countries that do not have data protection laws equivalent to those in the UK, for the reasons described above. We have security measures in place to seek to ensure that there is appropriate security for information we hold.
How long we keep your information
We keep your information during and after your contract for no longer than is necessary for the purposes for which the personal information is processed. Normally this means that we delete your data within 12 months of the end of your contract unless we are obliged to retain your data for longer based on legal obligations, dispute resolution, or enforcing our agreements. Where we need to hold information for longer, we will only hold what is necessary based on our obligations.
Your right to correct, access and request erasure of your information
Please contact our Data Protection Officer (DPO), whose contact details can be found below if you would like to request access to or correct information that we hold relating to you (in accordance with applicable law and subject to identity verification), or if you have any questions with about this notice.
You also have the right to object to processing of your personal information, or to ask us to restrict processing your information as well as requesting portability of your data.
You also have the right to ask our Data Protection Officer for information that we hold and process about you to be erased (the ‘right to be forgotten’) in certain circumstances. Our Data Protection Office will provide you with further information about the right to be forgotten if you ask for it.
Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
How to complain
We trust that our Data Protection Officer can resolve any query or concern that you may raise about the use of your information. If not, please contact the Information Commisioner at ico.org.uk/concerns/ or telephone: 0303 123 1113 for further information about your rights and how to make a formal complaint.
Data Protection Officer Contact
Name: Paul Sutton
Address: 1 Rivermead Court Kenn North Somerset BS21 6FT
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Regional numbers we may use to contact you
We're a national company with a presence in all major UK city & towns. We require multiple contact numbers in order to provide a localized service for current & potential customers.
- Birmingham - 01212278631
- Birmingham - 01216474697
- Brighton - 01273020757
- Bristol - 01172444156
- Canterbury - 01227209990
- Cardiff - 02921672898
- Derby - 01332973070
- Leamington Spa - 01926353499
- Leeds - 01134687120
- Leicester - 01162168235
- Liverpool - 01513057190
- London - 02038704956
- Loughborough - 01509274475
- Manchester - 01616969780
- Newcastle - 01913385390
- Portsmouth - 02382147995
- Sheffield - 01144780170
- Swansea - 01792341310
- York - 01904238299