Privacy Statement

We know your privacy means a lot to you, and as an individual you put a lot of trust in us when it comes to your personal information. As a group of companies, Glide promises:

Privacy Notice

This notice explains what personal data (information) we hold about you, how we collect it, and how we use and may share information about you. We are required to notify you of this information under data protection legislation. Please ensure that you read this notice and any other similar notice we may provide to you from time to time when we collect or process personal information about you. The most recent version of this notice will always be available on our websites.

Who Collects the Information?

Glide (‘Company’) is a ‘data controller’ and gathers and uses certain information about you. This information is also used by our affiliated entities and group companies, namely Glide Student, Glide Residential and Glide Business (our ‘group companies’) and so, in this notice, references to ‘we’ or ‘us’ mean the Company and our group companies. These are all trading names of CableCom Networking Ltd, Glide Utilities Ltd and WarwickNet Ltd respectively who all form our ‘group companies’.

Data Protection Principles

We will comply with the data protection principles when gathering and using personal information, as set out in our privacy statement and data protection policy [1].

What Information?

We may collect the following information from you either directly when you register to use our services and/or from your use of our services and websites:

How we Collect information

We may collect this information directly from you using online registration forms or telephone calls.

We may also collect some information indirectly by your use of our services and websites.

Why we collect the information and how we use it

We will typically use this information for the following purposes (other purposes that may apply would be explained as applicable):

We will always ensure that our information collection and processing are proportionate. We will always notify you of any material changes to information we collect or to the purposes that we will collect and process it. The latest policy will always be available on our websites.

How we may share information

We will also need to share some of the above categories of personal information with other parties, the recipient of the information will be bound by confidentiality obligations, as well as our own security requirements.

Credit Reference and Fraud Prevention Agencies

When you join Glide, we may check your details with one or more credit reference and fraud prevention agencies to help us decide whether there is a risk that you may not pay your bills and also to help us make decisions about the goods and services we can offer you.

We may search at credit reference and fraud prevention agencies for information about you and all the people you are applying with. If you are providing information about other people on a joint application, you must make sure they agree that we can use their information to do this. If you give us false or inaccurate information and we suspect fraud, we will pass your details to credit reference and fraud prevention agencies. Law enforcement agencies (such as the police and HM Revenue & Customs) may receive and use this information.

We and other organisations may also see and use information about you that the credit reference and fraud prevention agencies give us to:

If you have an account with us, we may give details of it and how you manage it to credit reference agencies. If you have an account and do not repay money you owe in full or on time, credit reference agencies will record this debt. They may give this information to other organisations and fraud prevention agencies to carry out similar checks, find out where you are and deal with any money you owe. The credit reference agencies keep records for six years after your account has been closed, you have paid the debt or action has been taken against you to recover the debt.

We and other organisations may see and use information from other countries that is recorded by fraud prevention agencies.

If you want to see what information credit reference and fraud prevention agencies hold about you, you can contact the following agencies in the UK. The information they hold may not be the same, so it is worth contacting them all.

Callcredit Ltd
Consumer Services Team
PO Box 491
Leeds
LS3 1WZ
Phone: 0845 366 0071
www.callcredit.co.uk
Experian Ltd
Customer Support Centre
PO Box 9000
Nottingham
NG80 7WF
Phone: 0844 481 8000
www.experian.co.uk
Equifax Ltd
Credit File Advice Centre
PO Box 1140
Bradford
BD1 5US
Phone: 0844 335 0550
www.myequifax.co.uk

Where your information may be held

Information may be held at our offices and those of our group companies, and third party agencies, service providers, representatives and agents as described above. Information may be transferred internationally to other countries around the world, including countries that do not have data protection laws equivalent to those in the UK, for the reasons described above. We have security measures in place to seek to ensure that there is appropriate security for information we hold.

How long we keep your information

We keep your information during and after your contract for no longer than is necessary for the purposes for which the personal information is processed. Normally this means that we delete your data within 12 months of the end of your contract unless we are obliged to retain your data for longer based on legal obligations, dispute resolution, or enforcing our agreements. Where we need to hold information for longer, we will only hold what is necessary based on our obligations.

Your right to correct, access and request erasure of your information

Please contact our Data Protection Officer (DPO), whose contact details can be found below if you would like to request access to or correct information that we hold relating to you (in accordance with applicable law and subject to identity verification), or if you have any questions with about this notice.

You also have the right to object to processing of your personal information, or to ask us to restrict processing your information as well as requesting portability of your data.

You also have the right to ask our Data Protection Officer for information that we hold and process about you to be erased (the ‘right to be forgotten’) in certain circumstances. Our Data Protection Office will provide you with further information about the right to be forgotten if you ask for it.

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

How to complain

We trust that our Data Protection Officer can resolve any query or concern that you may raise about the use of your information. If not, please contact the Information Commisioner at ico.org.uk/concerns/ or telephone: 0303 123 1113 for further information about your rights and how to make a formal complaint.

Data Protection Officer Contact

Name: Paul Sutton

Email: dpo@glide.co.uk

Address: 1 Rivermead Court Kenn North Somerset BS21 6FT

Cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use both “session” cookies and “persistent” cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We use cookies in the following circumstance:

For more information on how to disable cookies, please visit www.allaboutcookies.org.

You may also set your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being set by us. However, it's important to remember that many of our services may not function properly if your cookies are disabled.

This privacy and cookie policy covers the use of cookies on this website. It does not cover the use of cookies by any third parties.

Regional numbers we may use to contact you

We're a national company with a presence in all major UK city & towns. We require multiple contact numbers in order to provide a localized service for current & potential customers.