Introduction

We at Glide respect and are committed to protecting your privacy.  This Privacy Notice explains how, where, why and when we use your personal data.  This Notice also gives advice of your rights regarding your personal data.

In this Privacy Notice Glide, means any of our Group companies including but not limited to:

Glide Student & Residential Ltd,

a company registered and incorporated in England and Wales. company number 03188615

Glide Utilities Limited,

a company registered and incorporated in England and Wales, company number 06194523

Glide Business Limited,

a company registered and incorporated In England and Wales, company number 06489468.

As a Data Controller, we are responsible for the personal information about you that we collect, receive, store, share, transfer and the means under which we process your data. All personal data that we hold about you will be processed in accordance with the Data Protection laws including General Data Protection Regulations 2016/679 (GDPR), Privacy & Electronic Communications (EC Directive) Regulations 2003 and Data Protection Act 2018 and any subsequent legislation. 

We will periodically update this Privacy Notice.  We will post any updates to the Privacy Notice to this page and if the changes are material will also provide a prominent notice by sending an email notification.  While we will notify you of any material changes, we encourage you to review this periodically.

Definitions

Controller

Glide are responsible as the Controller of the data that we collect about you.  Glide is responsible for the collecting, the determination and the purpose for which and the means by how your personal information is processed.

Processor

A third party that processes your data on our behalf subject to the applicable data sharing agreements or provisions within the contracts.

Personal data

Personal data is any information relating directly or indirectly to a living individual.  This information includes things such as name, address, location data, MAC address, IP address and other online identification factors such as social media identifiers.  It also relates to any factors specific to the physical, physiological, genetic, biometric or cultural identifiers of the individuals.

It is important that the personal data we hold about you is accurate and current.  Please keep us informed if your personal data changes.Who Collects the Information?

Privacy Notice

Glide takes the responsibility for the privacy and security of your personal data very seriously.  This Privacy Notice tells you what to expect when we collect and process your personal data.  We will ensure that:

This Privacy notice outlines:

You have the right to complain to the Information Commissioner’s Office (ICO) if you have a concern about how we process your personal data and you can do this via www.ico.org.uk

Contact us:

If you have any questions or concerns about the information contained in this privacy notice or more generally regarding anything to do with your personal data and data protection including making a Data Subject Access Request, please contact:

Data Protection Officer

DPO@glide.co.uk

Unit 1 Rivermead Court, Kenn Business Park, Windmill Road, Clevedon, BS21 6FT

What Personal Data do we process?

The information that we collect, and process will depend on the services and our interactions with you. We only collect personal data for clear and specific and legitimate purposes.  We will always notify you of any material changes to information we collect or to the purpose that we will collect and process it.

The information we collect about you will depend on how you interact with us and the type of products and services you take.  We explain the different ways that we use your personal data below.

Information that we collect if you browse our website

Like most companies we use cookies on our website and other tracking technologies to help create a better experience for you when using the website.  Cookies allow a website to remember you; they are text files that are stored in the internet browser or by the internet browser when you visit a website on your computer system, details on the cookies we use are set out in our cookie policy.

The information collect via the browser is necessary to enable you to visit the website, to help us improve our website and to ensure the continual security of our website.  For more information on how we use cookies and the options available to you please see our separate cookie policy.

We also collect information if you register to use our service via one of our websites.

We may also collect information if you post material to our website, complete customer surveys or other forms on our website. The information we collect in this scenario is the personal data provided by you. This normally includes:

If you register for a Residential, or Student Service

During registration or service initiation we ask for some basic information about you to enable us to provide the internet and any additional services.  We request your correct name and correct email address to enable us to provide the services.  Failure to do so can lead to a disruption in the services we provide. 

We collect the following information at registration:

We may also collect the MAC address of your devices to evidence which are connected to the service.  We use this information to help us identify and support you, especially should you have reason to contact the service desk.

If it is necessary to take a payment from you then we will collect the applicable information regarding this as well.

Information we collect if your work for one of our Business Customers

If you work for one of the companies that receives our services or we have a formal contract with, we will collect the following information:

Mailing Lists

If you are subscribed to one of our mailing lists Glide will collect the following information to enable us to provide the requested service.

Job Applicants

If you apply for a role with Glide, we will collect the following information to enable us to process your application and to provide you with additional information:

Where we request special category data there is always the option not to provide this.

Social Media

Depending on your settings and privacy policies for social media and messaging service services like Twitter might give us permission to access personal data about you from those accounts or services.

Children’s personal data

Persons aged under 13 should not use our services.  If you issue relates to someone under the age of 13 then please contact our DPO on DPO@glide.co.uk

Legal bases for processing your Personal Data

Whatever we do with your information we need to have a legal basis for doing it. The legal bases that we normally rely on are:

Legitimate Interests:

We have a legitimate business interest to hold and process your personal data to enable us to perform our genuine business interests.  Most individuals would expect us to process their data in this way.  When we rely on this lawful basis to process your data, we will have assessed that the use of your data is fair and that our processing would not override your right to privacy.  We rely on the lawful basis for legitimate interest for a number of processes, including but not limited to the following:

Performance of Contract:

We rely on the lawful grounds of performance of contract for a number of purposes including but not limited to:

Legal Obligation:

We rely on the lawful ground of a legal obligation

Vital Interests:

Public Interest:

Consent:

How we Collect information

We may collect this information directly from you using online registration forms or telephone calls.

We may  collect some information indirectly by your use of our services and websites.

We may gather some of this information from your landlord, letting agency or other third parties as applicable.

We may collect biometric information in the form of CCTV images or photographs.  CCTV is only used for the prevention, detecting and investigation of unauthorised activities on our premises.  The footage will be reviewed in according with any investigation.  Images of individual in the normal course of events will be automatically written over after a period of 30 days.  We process this biometric information under Legitimate interest with the additonal lawful basis of public interest.

Sharing of Information

Accommodation Providers

If you are a student or residential customer, we may share your name, and location, with your accommodation provider in relation to any open or closed support tickets.  We may also share these details with them if we anticipate that your service experience is impacted by something and we are unable to reach you.  This is so that your accommodation provider can also contact you to help us ensure that you receive a good service and the appropriate support to resolve these issues. We may also share pseudonymised information on your usage with your accommodation provider if there is a legitimate business reason to do so.   We may also share you information with your accommodation provider if required to do so as part of the contractual agreements.

Credit Reference and Fraud Prevention Agencies

When you join Glide, we may check your details with one or more credit reference and fraud prevention agencies to help us decide whether there is a risk that you may not pay your bills and also to help us make decisions about the goods and services we can offer you.

We may search at credit reference and fraud prevention agencies for information about you and all the people you are applying with. If you are providing information about other people on a joint application, you must make sure they agree that we can use their information to do this. If you give us false or inaccurate information and we suspect fraud, we will pass your details to credit reference and fraud prevention agencies. Law enforcement agencies (such as the police and HM Revenue & Customs) may receive and use this information.

We may also see and use information about you that the credit reference and fraud prevention agencies provide to:

If you have an account with us, we may give details of it and how you manage it to credit reference agencies. If you have an account and do not repay money you owe in full or on time, credit reference agencies will record this debt. They may give this information to other organisations and fraud prevention agencies to carry out similar checks, find out where you are and deal with any money you owe. The credit reference agencies keep records for six years after your account has been closed, you have paid the debt or action has been taken against you to recover the debt.

We may see and use information from other countries that is recorded by fraud prevention agencies.

If you want to see what information credit reference and fraud prevention agencies hold about you, you can contact the following agencies in the UK. The information they hold may not be the same, so it is worth contacting them all.

www.callcredit.co.uk

www.experian.co.uk

www.myequifax.co.uk

Profiling/creating of aggregated and anonymised data

Occasionally we may use your personal information to create aggregated and anonymised information.  Nobody can identify you from that information and we’ll use it to:

We have a legitimate interest in generating insights that will help us operate our network and business or would be useful to other organisations.

Where your information may be held and any security and sharing of personal data outside the EEA

We ensure that appropriate security measures are in place when handling your personal data.  Occasionally we may share your information with third party suppliers that operate outside of the EEA.  We will ensure that these suppliers adhere to the same stringent level of security and protection of your data as it does whilst in the UK

Information may be held at our offices and those of our group companies, and third-party agencies, service providers, representatives and agents as described above.

How long we keep your information

We only retain your personal information for as long as is necessary or in accordance with our legal or regulatory obligations.  Wherever possible we will obfuscate the data to ensure that we always minimise the information that we store.

If you are a residential or student customer, we will retain your data for the duration of the contractual relationship.  We will retain your personal data including financial records for a period of 6 years after the termination of the contract.

We retain your data for the following reasons:

Prospective customers

If you have enquired about our services or are a prospective customer, we will have taken some of your personal details whilst we deal with your enquiry.  We will retain your details for 12 months unless you enter into a contract with us in the interim.  if you do not want to be contacted about our services during this period then you have the right to opt out of marketing communications.

Where we need to hold information for longer, we will only hold what is necessary to fulfill our obligations.

Your rights

You have a number of important rights under the applicable data protection legislation.  When you request to exercise one of those rights, we may ask for confirmation of your identify, this is just another way in which we are protecting your personal data.

You have the following rights over your personal data:

The right to request:

We have one month to respond to these requests.  In some circumstances we may require an extension to this time frame.  In some circumstances we may refuse your request under your data rights.  We will inform you of the reasons for our refusal

Please contact our Data Protection Officer (DPO) should you want further information on any of your rights

Direct Marketing

You have the right to object to us processing your personal data for direct marketing purposes.  If you would like to stop receiving our marketing communications, please contact us at the email.

Please contact our Data Protection Officer (DPO), whose contact details can be found below: if you have any questions with about this notice.

How to complain

We trust that our Data Protection Officer can resolve any query or concern that you may raise about the use of your information. If not, please contact the Information Commissioner at ico.org.uk/concerns/ or telephone: 0303 123 1113 for further information about your rights and how to make a formal complaint.

Data Protection Officer Contact

Name: Data Protection Officer

Email:   dpo@glide.co.uk

Address:              1 Rivermead Court

                              Kenn

                              North Somerset

                              BS21 6FT

Regional numbers we may use to contact you

We’re a national company with a presence in all major UK city & towns. We require multiple contact numbers in order to provide a localized service for current & potential customers.