Broadband Service Suspensions

Suspension of Service 

The purpose of this document is to confirm the approach Glide will follow when a service is suspended. The right to suspend a service is included in the terms and conditions of your contract. Glide maintains the right to terminate the agreement where breaches occur which may lead to a suspension of service.

Approach 

Glide’s intention is to be able to avoid a suspension of service where possible and we will always work with our customers to try and achieve this.

Right to Suspend  

If there are any breaches to the terms such as where any Glide invoice remains unpaid, then Glide may suspend all or part of a service. Before this action is taken, Glide will take reasonable steps to contact our customer where possible to advise there is an issue and to provide the opportunity to rectify this.

Unsuspending Services 

When an issue has been resolved which resulted in a suspension of service and the breach of the agreement has been remedied, Glide will reinstate the service as soon as reasonably practicable.

Other Suspension Events 

It may be necessary to suspend a service due to a Force Majeure Event or due to planned maintenance.  These are covered in our contracts with the customer and, where applicable, in Glide’s Service Level Agreements.