Glide enhances the guest experience at The Scotsman Group
The challenge
The Scotsman Group needed a Wi-Fi solution that would meet their high standards and ensure that every guest, across multiple properties, had seamless connectivity. Previously, they faced issues with coverage gaps and inconsistent speeds, resulting in lower guest satisfaction.
The delivery
Glide carried out an extensive Wi-Fi survey, carefully mapping out every corner of each property. We then designed a tailored network plan to ensure full coverage and consistently high speeds throughout. Our goal was simple: to eliminate the frustrations of unreliable internet and provide a service that exceeded both guest and operator expectations.
Glide has completely transformed our guest experience at our hotels and student accommodation properties. Their solution not only eliminated previous connectivity issues but also enhanced our operational efficiency. Working with Glide means we can confidently deliver a world-class customer experience to our guests, knowing we have robust, future-proof connectivity supporting us at every step.
Craig Duffy, IT Director, The Scotsman Group
The outcome
The Scotsman Group is now delighted with their upgraded Wi-Fi. Every corner of every room is covered by blazingly fast, highly reliable internet, transforming their guests’ experience. With Glide managing the network, their team can focus on delivering their exceptional hospitality, confident that the connectivity is up to standard. The positive reviews keep rolling in, with guests raving about the flawless Wi-Fi.