Your energy and water quote is based on the information you provide during the sign up process (for example the location of the property and number of tenants) and our information on homes similar to yours.

During the Sign Up process, you can adjust the amount you pay monthly for your energy if you think you are likely to be more or less energy efficient than the average household.

For water, we will estimate what your water bills will be from your local water and sewerage supplier and divide this over the time you are with us. At the end of your tenancy, we will ensure that you will only pay what you would have paid if you had gone directly to the water and sewerage supplier plus a separate management fee as set out in our Tariffs.

We will remove your prepayment meters for free and exchange these for normal credit meters. It normally takes around 21 days to transfer energy between companies and then around two weeks to book an engineer appointment to exchange the meter. We will not charge you for the energy until the meter is exchanged.

The easiest way to pay is to register a credit or debit card on your online portal. Your new card will then be registered on your account and any future payments will be collected from this card until this card is removed or changed.

If your card is lost/stolen or expires, you will need to register your new card with us to ensure your bill comes out accordingly.

Glide’s monthly payment plans are based on our experience in the market and we also use the same industry standard estimation as all other energy suppliers. This is based on your home’s estimated annual consumption for electricity and gas which is calculated from any available data including any previous readings that have been obtained. Remember, you only pay for what you use. So, at the end of your tenancy, if you haven’t used all the energy you’ve paid for, you may be due a refund. Likewise, if you use more, you may have a final balance to pay.

We believe you are responsible for the bills at your property. If this isn’t the case, please email us a copy of your tenancy agreement and provide us with your landlord or letting agent’s contact details so that we can contact them directly to resolve the issue.

We aim to get the service set up within 2 weeks of completing your order, however, this is dependent on engineer availability.

We will be able to provide you with accurate updates once you have completed your sign up to us.

If your router has arrive and your broadband is due to go live shortly, please see the router booklet for help getting you online first time.

We aim to get your broadband service activated on the same day that your telephone line service starts. However, this isn’t always possible.

We’ll send you an email confirming your exact activation dates for your telephone and broadband services.

We’ll send your router by signed courier a few days before the broadband is due to start. If the delivery is missed this can be collected by the addressee at your local post office.