Virgin Media broadband
To make Virgin Media’s broadband speeds crystal clear, we’ve set them out in a handy table. These estimated speeds apply to all new customers who buy Virgin Media broadband services, and to existing customers who change their broadband services, on or after February 28th 2019.
|Download Speeds||Upload Speeds|
|Product||Advertised Speed*||Expected Speed Range**||Minimum Guaranteed Download Speed||Advertised Speed*||Expected Speed Range**|
|M350||362 Mbps||352-384 Mbps||181 Mbps||36 Mbps||36-37 Mbps|
|M500||516 Mbps||469-547 Mbps||258 Mbps||36 Mbps||36-37 Mbps|
|* The advertised download and upload speeds for our Virgin Fibre packages are calculated by taking the median average, or the mid-point between the fastest and slowest speeds for each package at peak times (8-10pm), each month. This is in line with the Advertising Standards Authority’s (ASA) guidance.|
|** The expected speed range is the normal download and upload speed that you could expect at peak times (8-10pm, Monday-Sunday). This is in line with Ofcom’s guidance.|
The advertised download and upload speeds for our broadband packages are average speeds, calculated by taking the mid-point between the fastest and slowest speeds for each package at peak times (8-10pm). We’ve done this in line with the Advertising Standards Authority’s (ASA) guidance.
As these are average speeds, they’re not guaranteed.
Average peak time speeds are based on the download speeds achievable by at least 50% of our customer base at peak times (between 8pm to 10pm as defined by Ofcom).
You may receive speeds lower than the advertised average peak time speeds or any speed estimated we provide. This is because the quality and speed of the broadband service is dependent on geographic, atmospheric or other conditions or circumstances beyond our control.