At Glide, we live and breathe putting the customer at the forefront of everything we do, after all, we wouldn’t be here without them.
In March we became a member of the Institute of Customer Service, the UK’s leading customer service body.
The Institute is the independent, professional body for customer service – they work with their member organisations to support them to improve their business performance through customer service.
We joined The Institute to ensure that the customer is at the heart of what we do, as we continue to grow. We are keen to work towards ServiceMark, The Institute’s national standard recognising an organisation’s service excellence, we are keen to network and share best practice with other members and provide ongoing development for our staff.
The Institute provides us with an opportunity to network and share ideas with organisations from other sectors, to attend events and to learn from research on areas to improve customer service.
As a starting point we are going to carry out a survey with our customers, to understand where we need to focus our effort to make improvements and a survey with our colleagues – to assess their understanding of our service strategy and where improvements can be made.
This is an exciting move for us and we’re looking forward to our teams enhancing their skills and to making our customer experience as enjoyable and as smooth as we can.