Terms & Policies
Glide strives to be open and transparent about every aspect of the business. You can read our key terms & policies here.
Please be aware that these terms & policies can change frequently and without notice in response to our changing business environment, customer feedback or new business decisions.
Remember if you are having a problem with any of your services, please visit our Help & Support page.
General Terms
- Website terms of use
- Service level agreement
- Glide Consumer Price Guide
- A guide to broadband terminology used by Glide
Glide Policies
- Acceptable usage policy
- Accessibility policy
- Broadband service suspensions
- Cancellation policy
- Complaints code of practice
- Cookies notice
- Cookies & similar technologies
- Environmental policy
- Equal opportunity policy
- ESG
- Health & safety policy
- Modern Slavery Act statement
- Net Zero Plan
- Privacy policy
- Quality policy
- Switching for residential customers
- Vulnerable customer policy